Introduction

Welcome to Nandi Heritage in Every Thread.
This Buyer Policy explains the terms, rights, and responsibilities of customers who purchase products through our website. By placing an order with us, you agree to the policies outlined below.

Product Information

  • We make every effort to display product details, images, prices, and descriptions accurately
  • Slight variations in color, texture, or design may occur due to photography, lighting, or handcrafted processes
  • Product availability is subject to stock at the time of order

Order Placement

  • Orders can be placed through our official website only
  • Once an order is confirmed, it cannot be modified
  • Buyers must ensure that shipping details and contact information are correct before completing the order

We reserve the right to cancel orders in case of incorrect pricing, stock unavailability, or suspicious activity.

Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR)
  • Prices are inclusive of applicable taxes unless stated otherwise
  • We accept secure online payment methods as available on the website
  • Orders are processed only after successful payment confirmation

Shipping & Delivery

  • Orders are shipped within the estimated dispatch timeline mentioned on the product page
  • Delivery timelines may vary depending on location and courier services
  • Buyers will receive tracking details once the order is shipped
  • Delays due to unforeseen circumstances are not under our control

Order Tracking & Status

  • Buyers can track their order status using the Order Status feature on the website
  • For assistance, customers may contact our support team with their order ID

Returns, Refunds & Exchanges

  • Returns or exchanges are accepted only as per our Return & Refund Policy
  • Products must be unused, unwashed, and returned in original packaging
  • Refunds, if approved, will be processed within the specified timeframe to the original payment method
  • Items damaged due to misuse or normal wear are not eligible for return

Cancellations

  • Orders can be canceled only before dispatch
  • Once shipped, cancellations are not permitted
  • Refunds for approved cancellations will be processed as per policy timelines

Buyer Responsibilities

Buyers agree to:

  • Provide accurate delivery and contact information
  • Use products responsibly and as intended
  • Read product descriptions carefully before purchase
  • Comply with all website policies and terms

Intellectual Property

All content on the website, including images, text, logos, and designs, belongs to Nandi Heritage in Every Thread and is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

Limitation of Liability

Nandi Heritage in Every Thread is not responsible for:

  • Delays caused by courier partners
  • Minor color or design variations
  • Loss due to incorrect address provided by the buyer

Policy Updates

We may update this Buyer Policy from time to time.
Changes will be effective immediately upon posting on the website. Continued use of the website indicates acceptance of the updated policy.

Contact & Support

For questions, concerns, or assistance, buyers can reach out to us via the contact details provided on the website.