At Nandi, excellence is woven into every thread. Our product development process is a meticulous journey that begins with the selection of premium fabrics and ends with a masterpiece in your wardrobe. Whether it is the intricate stitching of our Kurti Pant Dupatta sets or the contemporary silhouette of our One Piece Dresses and Tunics, we prioritize durability, comfort, and style. We believe that fashion is an art form, and our collection of Coord Sets and Ladies Shirts reflects our commitment to providing high-quality ethnic and fusion wear that stands the test of time.
Our brand is powered by a visionary team of designers and master artisans who bring decades of expertise to the cutting table. This ‘Qualified Team’ understands the nuances of the modern woman’s wardrobe—balancing the grace of traditional Farshi Salwar Sets with the relaxed comfort of Kaftan Nighties and Night Gowns. Every member of our team is dedicated to innovation, ensuring that every garment, from a simple Kameez to a premium Kurta Set, features impeccable finishing and a flattering fit that empowers our customers to feel confident and elegant.
The core strategy at Nandi is built upon a foundation of trust, accessibility, and customer satisfaction. We don’t just sell apparel; we provide a seamless shopping experience. Our strategic approach involves a constant rotation of New Arrivals to keep your style fresh, coupled with a transparent logistics system that allows you to Track Your Order with ease. By optimizing our production and supply chain, we ensure that premium fashion—ranging from Aesthetic Skirts to Peplum Tops—is delivered to your doorstep at competitive prices without ever compromising on our signature quality.
Introduction
At Nandi Heritage in Every Thread, we strive to deliver heritage-inspired clothing with care and transparency. This Shipping & Refund Policy explains how orders are shipped, delivered, and refunded to ensure a smooth shopping experience.
Shipping Policy
Order Processing
-
Orders are processed after successful payment confirmation
-
Order processing time is typically 1–3 business days
-
Orders placed on Sundays or public holidays will be processed on the next working day
Shipping Coverage
-
We currently ship across India
-
Delivery availability depends on courier service coverage in your area
Delivery Time
-
Estimated delivery time is 5–10 business days after dispatch
-
Delivery timelines may vary due to location, weather conditions, or courier delays
-
We are not responsible for delays caused by third-party courier partners
Shipping Charges
-
Shipping charges, if applicable, will be clearly mentioned at checkout
-
Any additional charges such as COD fees (if available) will be displayed before order confirmation
Order Tracking
-
Once your order is shipped, tracking details will be shared via SMS or email
-
Buyers can also check order status through the Order Status page on our website
Failed Delivery
-
If delivery fails due to incorrect address or unavailability of the customer, re-delivery may incur additional charges
-
Orders returned to us due to failed delivery may be refunded after deducting shipping costs
Refund & Return Policy
Return Eligibility
Returns are accepted only if:
-
The product received is damaged, defective, or incorrect
-
A return request is raised within 48 hours of delivery
-
The item is unused, unwashed, and in original packaging with tags intact
Non-Returnable Items
The following items are not eligible for return or refund:
-
Customized or made-to-order products
-
Products damaged due to misuse or improper handling
-
Items returned without original packaging or tags
Return Process
-
Contact our support team with your Order ID and issue details
-
Share clear images/videos of the product (if damaged or defective)
-
After approval, return instructions will be provided
-
Products must be shipped back within the given timeframe
Refund Process
-
Refunds are initiated only after the returned product is inspected
-
Approved refunds will be processed within 7–10 business days
-
Refunds are credited to the original payment method
-
Shipping and handling charges are non-refundable unless the issue is from our side
Exchange Policy
-
Exchanges are subject to product availability
-
Exchange requests follow the same approval process as returns
Cancellation Policy
-
Orders can be canceled only before dispatch
-
Once shipped, cancellations are not allowed
-
Refunds for canceled orders will be processed within standard timelines
Damaged or Missing Items
-
Any damaged, missing, or incorrect items must be reported within 48 hours of delivery
-
Claims raised after this period may not be accepted
Policy Updates
Nandi Heritage in Every Thread reserves the right to modify this policy at any time.
Changes will be effective immediately upon posting on the website.
Contact Us
For shipping, return, or refund-related queries, please contact us through the support section on our website.
