Introduction

Welcome to Nandi Heritage in Every Thread.
This Seller Policy outlines the terms, responsibilities, and guidelines for sellers who list and sell products on our platform. By registering as a seller, you agree to comply with this policy and all applicable laws and regulations.

Seller Eligibility

To sell on Nandi Heritage in Every Thread, sellers must:

  • Be legally eligible to sell products in India
  • Provide accurate business and contact information
  • Sell authentic, original, and legally sourced products
  • Comply with all applicable tax, consumer protection, and trade laws

We reserve the right to approve, suspend, or reject seller accounts at our discretion.

Product Listing Guidelines

Sellers must ensure that:

  • Product descriptions are clear, accurate, and not misleading
  • Images uploaded are original and represent the actual product
  • Prices, sizes, materials, and availability are correctly mentioned
  • Products do not violate intellectual property rights
  • Prohibited, illegal, or counterfeit items are strictly not listed

Any violation may result in removal of listings or suspension of the seller account.

Pricing & Payments

  • Sellers are responsible for setting their product prices
  • Prices must be inclusive of all applicable taxes unless stated otherwise
  • Payments will be settled as per the agreed payout cycle after successful order completion
  • Any applicable platform service charges or commissions will be deducted before settlement

Payment delays due to incorrect bank details or compliance issues will be the seller’s responsibility.

Order Fulfillment & Shipping

Sellers must:

  • Process and ship orders within the committed timeframe
  • Ensure secure and proper packaging of products
  • Provide valid tracking details once the order is dispatched
  • Deliver products that match the listed description and quality

Failure to meet fulfillment standards may affect seller ratings or lead to penalties.

Returns, Refunds & Cancellations

  • Sellers must follow the platform’s return and refund policy
  • Returned items must be inspected promptly upon receipt
  • Refunds must be approved only after verification of the returned product
  • Sellers are responsible for defective, damaged, or incorrect items

Repeated return issues may result in seller account review.

Quality & Authenticity

Nandi Heritage in Every Thread focuses on heritage and quality craftsmanship.
Sellers must ensure that all products:

  • Meet quality standards
  • Are free from defects
  • Reflect authentic workmanship and materials

Selling counterfeit or substandard products will result in immediate account termination.

Seller Conduct

Sellers are expected to:

  • Communicate professionally with customers and the platform team
  • Avoid misleading promotions or false claims
  • Respect customer privacy and data confidentiality
  • Maintain ethical business practices

Any abusive, fraudulent, or unethical behavior will not be tolerated.

Intellectual Property Rights

Sellers must not:

  • Use copyrighted images, logos, or content without permission
  • Infringe on trademarks or brand identities
  • Copy product descriptions from other sellers

All responsibility for intellectual property compliance lies with the seller.

Account Suspension or Termination

We reserve the right to suspend or terminate seller accounts in cases of:

  • Policy violations
  • Repeated customer complaints
  • Fraudulent or illegal activity
  • Failure to comply with platform standards

Termination decisions are final.

Policy Updates

Nandi Heritage in Every Thread may update this Seller Policy from time to time.
Sellers are encouraged to review the policy regularly. Continued use of the platform implies acceptance of any changes.

Contact & Support

For seller-related queries or assistance, please contact our support team through the website contact section.